It Service Desk Engineer

hungrylion.co.mu

Stellenbosch, South Africa
On-site
First line of support
Incident and request logging
Itsm tool (freshservice)
Hungry Lion is seeking an IT Service Desk Engineer to serve as the first point of contact for IT-related queries, focusing on efficient incident logging and resolution. The ideal candidate should possess strong customer service skills and a foundational knowledge of IT support with at least one year of experience

Job Summary

  • Act as the first line of support for customers and end-users during scheduled shifts, answering inbound calls promptly and providing basic troubleshooting within SLA.
  • Log all incidents and requests accurately in Freshservice (ITSM tool), classifying and prioritizing them with precision, ensuring correct categorization and routing.
  • You’ll be part of a dynamic IT team that plays a critical role in keeping Hungry Lion's operations running smoothly.

Matching Summary

Match Score: 85

Hungry Lion is seeking an IT Service Desk Engineer to serve as the first point of contact for IT-related queries, focusing on efficient incident logging and resolution. The ideal candidate should possess strong customer service skills and a foundational knowledge of IT support with at least one year of experience.

Skills & Requirements

Must-have

  • First line of support
  • Incident and request logging
  • ITSM tool (Freshservice)
  • Remote support
  • Troubleshooting under pressure

Nice-to-have

  • Customer-centric approach
  • Professional phone etiquette
  • Adaptability in resolving issues
  • Solution-oriented
  • Explaining technical issues clearly

Key Requirements

  • Minimum 1 year of experience
  • Grade 12 (Matric)
  • Fluent in English plus one other official language

Work Rights

Not specified

Tailored Resume

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