Manager / Senior Consultant – Genesys Solutions (pre Sales & Delivery)

DXC Technology

Not specified; not specified; competitive remunera...
10+ years genesys solution experience
Enterprise contact centre platform design
Pre-sales technical leadership and bids
The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms

Job Summary

  • The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms.
  • Candidates will lead discovery workshops to understand business objectives and design end-to-end Genesys solutions including voice, routing, and self-service components.
  • DXC Technology offers a culture of inclusion, flexible leave options, and extensive resources for continual development through DXC University.

Matching Summary

The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms.

Salary

Not specified; Not specified; Competitive remuneration and benefits package

Skills & Requirements

Must-have

  • 10+ years Genesys solution experience
  • Enterprise contact centre platform design
  • Pre-sales technical leadership and bids
  • Voice routing and self-service IVR
  • Omnichannel CX integration expertise
  • High availability and disaster recovery design

Nice-to-have

  • Mentoring junior engineers and consultants
  • Cloud platform certifications AWS or Azure
  • Government sector customer experience projects
  • IT service management framework experience
  • Vendor engagement and coordination skills

Key Requirements

  • Tertiary qualification in IT or Engineering
  • 10+ years experience in Genesys roles
  • Experience with government or large enterprise customers
  • Genesys certifications (Desirable)
  • Cloud platform certifications (Desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter