Banking Services Operations Associate Iii - Consumer Iln Insurance Servicing

M&T Bank

Buffalo, New York, United States of America
Base: $18.68 - $31.14 hourly (usd); bonus/equity: ...
Process funds via checks ach and lockbox
Initiate outbound calls to warranty providers
Monitor external vendor system queues
This role supports the regulated cancellation and processing of automobile and recreational product dealer warranties during early payoff or total loss events

Job Summary

  • This role supports the regulated cancellation and processing of automobile and recreational product dealer warranties during early payoff or total loss events.
  • The position requires daily interaction with customers, insurance companies, and dealerships to ensure accurate refund amounts and claim resolution.
  • Candidates must maintain strict adherence to M&T Bank's risk appetite, regulatory standards, and internal control policies.

Matching Summary

This role supports the regulated cancellation and processing of automobile and recreational product dealer warranties during early payoff or total loss events.

Salary

Base: $18.68 - $31.14 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process funds via checks ACH and lockbox
  • Initiate outbound calls to warranty providers
  • Monitor external vendor system queues
  • Resolve mid-level escalations in case management
  • Adhere to risk and regulatory standards

Nice-to-have

  • Experience with internal control reporting
  • Ability to work closely with offshore teams
  • Strong communication skills for customer inquiries

Key Requirements

  • High School diploma or equivalent (GED)
  • Minimum of 2 years general work experience
  • Proficiency with word processing and spreadsheet software

Work Rights

Not specified

Tailored Resume

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