Sap Basis - Service Management, Analyst

Thomson Reuters

CDMX, Mexico
Hybrid
Sap basis modules experience
It service management expertise
Incident and change management
You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Basis

Job Summary

  • You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Basis.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • We offer comprehensive benefit plans to include flexible vacation, mental health days off, and resources for wellbeing.

Matching Summary

You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Basis.

Skills & Requirements

Must-have

  • SAP Basis modules experience
  • IT Service Management expertise
  • Incident and change management

Nice-to-have

  • Strong customer service skills
  • Excellent critical thinking
  • Fast-paced environment adaptability

Key Requirements

  • Bachelor’s degree or equivalent
  • 5+ years of SAP Basis experience
  • Fluent English required

Work Rights

Not specified

Tailored Resume

Cover Letter