nShift is the leading global provider of cloud delivery management solutions, enabling frictionless shipment and return across 190 countries
Job Summary
nShift is the leading global provider of cloud delivery management solutions, enabling frictionless shipment and return across 190 countries.
The role involves responding to customer requests, resolving incidents, and ensuring SLA and CSAT goals are met to maintain a great customer experience.
The company fosters an inclusive environment, embracing diversity and offering equal opportunities to all applicants.
Matching Summary
nShift is the leading global provider of cloud delivery management solutions, enabling frictionless shipment and return across 190 countries.
Skills & Requirements
Must-have
IT-Support or Customer Service experience
Fluent in English and Dutch
Respond to customer requests
Deliver Service Requests and resolve Incidents
Achieve SLA and CSAT goals
Nice-to-have
Positive and team-oriented attitude
Customer-centric with professional demeanor
Good time management skills
Structured and orderly with urgency
Flexible when situation dictates
Key Requirements
Fluent in English and Dutch
Previous IT-Support or Customer Service experience