This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle
Job Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources.
The roster provides regular blocks of days off, considers employee leave requests, and includes generous shift and weekend penalty rates.
Matching Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
Skills & Requirements
Must-have
scheduling and dispatch
customer service environment
data entry accuracy
GPS monitoring
stakeholder engagement
rotating roster
9 hour shifts
Nice-to-have
culture of Innovation & Improvement
positive client outcomes
effective stakeholder engagement
passion for delivering
lived experiences
Key Requirements
Relevant Industry Diploma or Certification
Current Driver’s Licence
2+ years experience
Good written and verbal communications skills
High level of data entry accuracy
Strong time management and organisational skills
Ability to handle several tasks simultaneously
Ability to work both autonomously and within a team
Demonstrated problem solving skills
Familiar with IT software (e.g., Click, WOA, Maximo, JAMS and MFC systems)
Knowledge of SCADA systems
Experience in working to a strict set of quality systems