Base: usd 124,200 - usd 195,050 depending on zone;...
Fully remote
Partner with cs leadership to translate strategy
Manage end-to-end lifecycle of operational projects
Design scalable coverage models for team resources
Atlassian is seeking a Customer Success Operations Manager to oversee operational workflows and enhance customer experience within their growing Customer Success team. The role emphasizes strategic planning, data management, and process optimization, allowing for a flexible work environment
Job Summary
This role involves partnering with Customer Success leadership to translate strategy into actionable operational workflows and manage the full lifecycle of internal projects.
The successful candidate will oversee the evolution of post-sales infrastructure to support a growing organization of over 100 team members while driving accurate revenue forecasting.
Atlassian offers competitive compensation ranges based on geographic zones, along with comprehensive benefits including health resources, paid volunteer days, and flexible work arrangements.
Matching Summary
Match Score: 85
Atlassian is seeking a Customer Success Operations Manager to oversee operational workflows and enhance customer experience within their growing Customer Success team. The role emphasizes strategic planning, data management, and process optimization, allowing for a flexible work environment.
Salary
Base: USD 124,200 - USD 195,050 depending on zone; Bonus/Equity: Eligible for bonuses, commissions, and equity; Benefits: Health, wellbeing resources, paid volunteer days
Skills & Requirements
Must-have
Partner with CS leadership to translate strategy
Manage end-to-end lifecycle of operational projects
Design scalable coverage models for team resources
Oversee post-sales infrastructure evolution
Drive high-precision gross and net retention forecasting
Develop sophisticated metrics, reporting, and dashboards
Bachelor's degree or equivalent required
Nice-to-have
Experience with Salesforce and Gainsight preferred
Proactive, self-directed, and results-oriented
Strong Excel proficiency
Deep understanding of customer success metrics
Ability to automate manual processes
Key Requirements
Bachelor's degree or equivalent
Strong Excel proficiency
Experience with Salesforce and Gainsight preferred