Technical Application Specialist Ii

Thermo Fisher Scientific UK

Tewksbury, United States
Base: $66,000.00–$99,000.00; bonus/equity: variabl...
On-site
Optical and spectroscopy instruments
Hardware and software troubleshooting
Customer issue resolution
Thermo Fisher Scientific is seeking a Technical Application Specialist II to provide technical support for their optical and spectroscopy product portfolio. The role requires strong troubleshooting skills, a background in the sciences, and customer-facing experience, all while maintaining high customer satisfaction

Job Summary

  • Provide technical support for our optical and spectroscopy product portfolio, including Gemini, TruScan, and TruNarc systems.
  • Troubleshoot and resolve customer issues related to instrument performance, libraries, and measurement results.
  • We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Technical Application Specialist II to provide technical support for their optical and spectroscopy product portfolio. The role requires strong troubleshooting skills, a background in the sciences, and customer-facing experience, all while maintaining high customer satisfaction.

Salary

Base: $66,000.00–$99,000.00; Bonus/Equity: Variable annual bonus; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Optical and spectroscopy instruments
  • Hardware and software troubleshooting
  • Customer issue resolution
  • Root cause analysis
  • Salesforce.com and Genesys Cloud
  • Service-level agreements (SLAs)

Nice-to-have

  • Fast-paced customer-facing environment
  • Collaborative mindset
  • Strong problem-solving skills
  • Customer-focused communication

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-4 years technical support experience
  • Basic understanding of spectroscopy
  • Experience with CRM/support tools
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter