Cx Ai & Automation Lead

Remote

Remote
Remote
Build and maintain ai agents
Hands-on automation development
Programme management skills
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists to focus on work requiring human judgment.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Hands-on automation development
  • Programme management skills
  • Low-code workflow platforms
  • API and webhook integration
  • Technical documentation

Nice-to-have

  • Experience in remote-first environment
  • Fluent English communication
  • AI-assisted development tools
  • Customer support domain knowledge
  • Strategic problem evaluation

Key Requirements

  • Manager of one mindset
  • Strong programme management alongside technical ability
  • Experience deploying AI agents in production
  • Ability to translate operational needs to technical constraints

Work Rights

Not specified

Tailored Resume

Cover Letter