Reservations Executive

The Ritz-Carlton, Melbourne

Jaipur, India
On-site
Process reservation requests via phone fax mail
Verify room type availability and rates
Explain guarantee cancellation policies to callers
The Ritz-Carlton, Melbourne is seeking a Reservations Executive in Jaipur, India, responsible for managing room reservations, enhancing guest experiences, and training staff. The ideal candidate should possess at least two years of related experience and one year of supervisory experience, demonstrating strong communication and customer service skills

Job Summary

  • The role involves overseeing the accuracy of room blocks, reservations, and group market codes while communicating company values to new employees.
  • Employees are expected to process all reservation requests, changes, and cancellations received by phone, fax, or mail while identifying specific guest needs.
  • The position requires assisting management in training, scheduling, counseling, and motivating employees while serving as a first point of contact for fair treatment policies.

Matching Summary

Match Score: 85

The Ritz-Carlton, Melbourne is seeking a Reservations Executive in Jaipur, India, responsible for managing room reservations, enhancing guest experiences, and training staff. The ideal candidate should possess at least two years of related experience and one year of supervisory experience, demonstrating strong communication and customer service skills.

Skills & Requirements

Must-have

  • Process reservation requests via phone fax mail
  • Verify room type availability and rates
  • Explain guarantee cancellation policies to callers
  • Follow sales techniques to maximize revenue
  • Troubleshoot resolve guest issues and concerns

Nice-to-have

  • Anticipate and address guests service needs
  • Develop positive working relationships with others
  • Serve as role model for company culture values
  • Maintain confidentiality of proprietary information

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

Work Rights

Not specified

Tailored Resume

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