Conseiller-ère En Soutien Applicatif

Harris Novum

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Customer support and best practices
Respond to user technical and functional support requests via phone or in writing (email, ticket platform)

Job Summary

  • Respond to user technical and functional support requests via phone or in writing (email, ticket platform).
  • Accompany clients in understanding software features and advise them on best usage practices.
  • We offer a permanent position with a day schedule, collective insurance paid by the employer, and a REER program with employer participation.

Matching Summary

Respond to user technical and functional support requests via phone or in writing (email, ticket platform).

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer support and best practices
  • Document interventions and solutions
  • Continuous improvement of processes

Nice-to-have

  • Positive client relationships
  • Active lifestyle recognition program

Key Requirements

  • DEP, AEC or DEC in accounting
  • Experience in user support
  • Accounting-related experience
  • Customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter