Product Technical Support Analyst I

Worldpay (FIS)

Puerto Rico
Fully remote
Service desk operations
Enterprise ticketing platforms
Windows, printers, and scanners
You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services

Job Summary

  • You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services.
  • Handle access administration in Active Directory and perform account lifecycle maintenance.
  • A culture built on collaboration, accountability, flexibility, and respect.

Matching Summary

You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services.

Skills & Requirements

Must-have

  • Service desk operations
  • Enterprise ticketing platforms
  • Windows, printers, and scanners
  • Active Directory
  • Azure mobile device management

Nice-to-have

  • Collaboration and accountability
  • Curiosity and judgment
  • Service-oriented presence
  • Methodical issue diagnosis

Key Requirements

  • Proven experience with service desk operations
  • Practical understanding of SLAs
  • Remote support environments experience
  • Strong technical depth across Windows
  • Ability to diagnose and resolve Windows issues

Work Rights

Not specified

Tailored Resume

Cover Letter