Bbm Escalation Specialist, Amazon Maintenance Operation Centre
Amazon
Barcelona, Spain
On-site
First-line monitoring and response
Dispatch local vendors
Troubleshooting efforts
Amazon is seeking an Escalation Specialist for its Maintenance Operations Centre in Barcelona, Spain. This role requires monitoring alarm systems, coordinating maintenance efforts, and ensuring excellent communication and documentation within a dynamic operational environment
Job Summary
The Escalation Specialist is responsible for first-line monitoring and response within Amazon Maintenance Operations Centre (AMOC).
This role directly monitors alarm systems, dispatches local vendors, assists site maintenance and operations personnel with troubleshooting efforts, and ensures accurate documentation and communication.
AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.
Matching Summary
Match Score: 85
Amazon is seeking an Escalation Specialist for its Maintenance Operations Centre in Barcelona, Spain. This role requires monitoring alarm systems, coordinating maintenance efforts, and ensuring excellent communication and documentation within a dynamic operational environment.
Skills & Requirements
Must-have
first-line monitoring and response
dispatch local vendors
troubleshooting efforts
accurate documentation and communication
action-orientated, flexible problem-solvers
exceptional customer service
refrigeration alarm systems monitoring
Nice-to-have
active and give their all
busy, dynamic environment
work ethic that enables business run like clockwork
take pride in a job well done
looking out for one another
Key Requirements
demonstrate exceptional customer service
take full ownership of each case
respond to and triage incoming work requests within standard service level agreements (SLAs)
manage remote works from start to end
communicate effectively and efficiently with stakeholders
identify and escalate critical issues
manage and prioritize work queues based on urgency and SLA requirements