Customer Success Manager - Apac

Workday

Kuala Lumpur, Malaysia
Customer success
Account management
Saas enterprise software
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Global Customer Success (GCS) team engages every customer to ensure significant value throughout their Workday journey.
  • As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Customer Success
  • Account Management
  • SaaS enterprise software
  • cross-functional collaboration
  • issues resolution and escalation management

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm
  • Mandarin fluency

Key Requirements

  • 3+ years customer facing experience
  • 2+ years building strong customer relationships
  • Guiding customers on strategic IT roadmap
  • Experience with commercial processes and tools

Work Rights

Not specified

Tailored Resume

Cover Letter