Senior Customer Success Manager-state & Local Government
Workday
Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
Hybrid (50% in-office time quarterly)
Customer relationship management
Customer health monitoring
Saas implementation oversight
Workday is seeking a Senior Customer Success Manager for State and Local Government in Salt Lake City, UT, who will be responsible for managing customer relationships, ensuring satisfaction, and driving product adoption. The role emphasizes collaboration within teams and requires extensive experience in customer-facing services, particularly within a SaaS environment
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Senior Customer Success Manager for State and Local Government in Salt Lake City, UT, who will be responsible for managing customer relationships, ensuring satisfaction, and driving product adoption. The role emphasizes collaboration within teams and requires extensive experience in customer-facing services, particularly within a SaaS environment.
Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants
Skills & Requirements
Must-have
Customer relationship management
Customer health monitoring
SaaS implementation oversight
Product roadmap communication
Escalation point for customer issues
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
7+ years customer facing services role
Issue resolution and escalation management
CRM and customer success platforms experience
Experience with State & Local Government customer base