Customer Service Representative

GFL Environmental

Allentown, US
Handle incoming and outgoing customer calls
Resolve customer questions and concerns
Track customer information and concerns
Assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner

Job Summary

  • Assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.
  • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
  • Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.

Matching Summary

Assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.

Skills & Requirements

Must-have

  • Handle incoming and outgoing customer calls
  • Resolve customer questions and concerns
  • Track customer information and concerns
  • Process customer payments
  • Maintain positive attitude and professional demeanor

Nice-to-have

  • Promote GFL Environmental image
  • Cooperation and employee partnership
  • Neat and orderly work environment

Key Requirements

  • High School Diploma or GED
  • 1-2 years customer service call center experience
  • Valid work authorization in the country

Work Rights

Valid work authorization required

Tailored Resume

Cover Letter