Retail Deputy Manager

The Works Stores Ltd

Hanley, United Kingdom
On-site
Support store manager
Deliver exceptional customer service
Drive commercial performance
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience

Job Summary

  • As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.
  • Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions.
  • The Works offers a range of perks including colleague discount, exclusive online discounts, family-friendly leave, and career development opportunities.

Matching Summary

As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.

Skills & Requirements

Must-have

  • Support store manager
  • Deliver exceptional customer service
  • Drive commercial performance
  • Maintain high operational standards
  • Lead team in manager's absence
  • Motivate and coach team members

Nice-to-have

  • Inspire reading, learning, creativity and play
  • Brand ambassador for The Works
  • Foster positive team culture
  • Support recruitment and onboarding

Key Requirements

  • Experience in supervisory or team leadership role
  • Strong communication and interpersonal skills
  • Confident in leading a team
  • Organised and able to manage multiple priorities
  • Customer-focused with passion for service
  • Experience in high-volume retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter