Base: $72,000 to $99,000 py; bonus/equity: eligibl...
Hybrid (3 days in-office: tuesday, thursday, and one flex day)
Proven experience leading customer support teams of 8+
Track record of coaching ics through growth conversations
Sound judgment in high-stakes real-time situations
Faire is seeking a Senior Team Lead for Customer Experience to oversee a team of up to 15 associates during late-day coverage. This hybrid role emphasizes leadership in complex customer interactions, team development, and strategic thinking to enhance customer support
Job Summary
The Senior Customer Experience Team Lead owns late-day coverage and leads a team of up to 15 associates through complex interactions.
You will serve as the go-to escalation partner and decision-making resource for the organization during hours when senior leadership coverage is thinnest.
Employees enjoy competitive pay, equity, comprehensive benefits, and an environment that invests in enterprise AI tools to help them work smarter.
Matching Summary
Match Score: 85
Faire is seeking a Senior Team Lead for Customer Experience to oversee a team of up to 15 associates during late-day coverage. This hybrid role emphasizes leadership in complex customer interactions, team development, and strategic thinking to enhance customer support.
Salary
Base: $72,000 to $99,000 per year; Bonus/Equity: Eligible for equity; Benefits: Comprehensive benefits included
Skills & Requirements
Must-have
Proven experience leading customer support teams of 8+
Track record of coaching ICs through growth conversations
Sound judgment in high-stakes real-time situations
Ability to influence across teams without positional authority
Resilience under pressure as senior leader during shift
Nice-to-have
Experience working where AI handles meaningful share of volume
Familiarity with capacity planning and scheduling
Track record of developing ICs moving outside CX roles
Key Requirements
Leading customer support teams of 8+ across multiple channels
Consistent performance management and expectation-setting skills
Hybrid role requiring office attendance on Tuesdays, Thursdays, and one other weekday