Advisor I, Customer Service – Malay

Concentrix

Cyberjaya, Malaysia
Customer interaction via phone/internet
Resolve routine customer problems
Meet contractual kpis
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
  • Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions.
  • Maintain basic knowledge of client products and/or services and prepare accurate work, including account notations.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

Skills & Requirements

Must-have

  • Customer interaction via phone/internet
  • Resolve routine customer problems
  • Meet contractual KPIs
  • Basic product/service knowledge
  • Accurate work documentation

Nice-to-have

  • Demonstrate empathy and rapport
  • Courteous and professional demeanor
  • Team player and independent worker
  • Patience in customer interactions

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Effective written and verbal communication
  • Ability to multitask and adapt quickly

Work Rights

Not specified

Tailored Resume

Cover Letter