Dx Technical Support Consultant (hpm)

Philips

Fully remote
Technical troubleshooting
Customer service
Healthcare it integration
Philips is seeking a DX Technical Support Consultant to provide advanced technical support and training for their healthcare products, focusing on enhancing customer satisfaction and system performance. The position requires extensive experience in technical troubleshooting, particularly within healthcare IT, and offers opportunities for professional development and travel

Job Summary

  • Support Partners and Customers to solve/prevent technical issues to ensure high system availability for patients.
  • Improve Customer Satisfaction and Business Performance through Product Performance on a Market level.
  • Provide Remote and on-site 2nd and 3rd line Technical Support on all HPM products.

Matching Summary

Match Score: 85

Philips is seeking a DX Technical Support Consultant to provide advanced technical support and training for their healthcare products, focusing on enhancing customer satisfaction and system performance. The position requires extensive experience in technical troubleshooting, particularly within healthcare IT, and offers opportunities for professional development and travel.

Skills & Requirements

Must-have

  • Technical troubleshooting
  • Customer service
  • Healthcare IT integration
  • Remote and on-site support
  • Escalation management
  • Product performance analysis

Nice-to-have

  • Relationship management
  • Cross-cultural collaboration
  • Change leadership
  • Coaching skills
  • Proactive team player

Key Requirements

  • Bachelor's/Master's Degree
  • Minimum 7 years of experience
  • Intellivue products and PICiX knowledge
  • Microsoft Windows server knowledge
  • Green Belt certification

Work Rights

Not specified

Tailored Resume

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