Business Analyst – Marketing Platform Ops (manager / Senior Manager)

Novartis

**
5 to 12 years business analyst experience
Crm platform expertise required
Agile/scrum delivery team experience
** Novartis is seeking a Business Analyst for Marketing Platform Operations, responsible for shaping future-state CRM capabilities within the pharmaceutical sector. The role involves collaborating with various stakeholders to gather requirements, facilitate process redesign, and ensure effective implementation of CRM solutions. **

Job Summary

  • The role plays a pivotal part in shaping future-state CRM capabilities within a global pharmaceutical transformation program.
  • Candidates will collaborate with international stakeholders and Product Owners to translate business needs into clear functional specifications for Salesforce configuration.
  • Novartis offers a mission-driven environment focused on reimaging medicine to improve and extend people's lives through diverse and inclusive teams.

Matching Summary

Match Score: 75

** Novartis is seeking a Business Analyst for Marketing Platform Operations, responsible for shaping future-state CRM capabilities within the pharmaceutical sector. The role involves collaborating with various stakeholders to gather requirements, facilitate process redesign, and ensure effective implementation of CRM solutions. **

Skills & Requirements

Must-have

  • 5 to 12 years Business Analyst experience
  • CRM platform expertise required
  • Agile/Scrum delivery team experience
  • Business process mapping skills
  • Functional specification documentation

Nice-to-have

  • Veeva or Salesforce CRM exposure
  • AI/ML-driven CRM use cases knowledge
  • Pharma commercial excellence background
  • Multi-market transformation experience
  • Predictive targeting analytics understanding

Key Requirements

  • Bachelor's degree in science, engineering, or business administration
  • Minimum 5 years of relevant Business Analyst experience
  • Experience with digital transformation or enterprise IT programs

Work Rights

Not specified

Tailored Resume

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