Travel Experience Counselor I

Amex GBT

Quantico, Virginia, United States
Customer service standards
Computer reservation system (crs)
Account-specific requirements
Participate in formal in-house training and/or on-the-job training (up to 12 weeks) to learn reservation processes, the computer reservation system (CRS), customer service standards, and account-specific requirements

Job Summary

  • Participate in formal in-house training and/or on-the-job training (up to 12 weeks) to learn reservation processes, the computer reservation system (CRS), customer service standards, and account-specific requirements.
  • Interact directly with travelers and travel arrangers, providing first-level customer service and technical support.
  • Flexible benefits are tailored to each country and start the day you do.

Matching Summary

Participate in formal in-house training and/or on-the-job training (up to 12 weeks) to learn reservation processes, the computer reservation system (CRS), customer service standards, and account-specific requirements.

Skills & Requirements

Must-have

  • Customer service standards
  • Computer reservation system (CRS)
  • Account-specific requirements
  • Domestic travel reservations
  • Preferred vendor utilization
  • Passenger Name Records (PNRs)

Nice-to-have

  • Inspiration in travel
  • Inclusive and collaborative culture
  • Positive working relationships
  • Passion for mission

Key Requirements

  • Must be a US Citizen
  • High school diploma or equivalent
  • Ability to meet performance standards

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter