The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions
Job Summary
The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions.
The main responsibility of the Airline IT Support Analyst is to provide high-quality specialized functional and technical support for customers, contributing to customer loyalty, account retention, and positive account development.
Amadeus offers competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Matching Summary
The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions.
Skills & Requirements
Must-have
2nd and 3rd Level Service Desk
troubleshooting system and network tools
logging customer questions and issues
investigating serious and critical problems
providing customer updates on critical problems
functional and technical support
Nice-to-have
positive and collaborative attitude
accountability autonomy and proactivity
adapt to different situations and demands
professional and productive working relationship
Key Requirements
Bachelor's Degree
Experience with Amadeus Airlines Products
Experience in Tourism/Airlines industry
Excellent English verbal and written communication skills
Demonstrated problem-solving ability
Capability to investigate cases by correlating application behavior