Customer Systems Administrator

Dropbox

Remote
$136,900—$185,300 usd py
Remote
Customer lifecycle platform administration
Ai-powered tooling and automations
Incident resolution and stakeholder communication
As a Customer Systems Administrator, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations

Job Summary

  • As a Customer Systems Administrator, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations.
  • You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.
  • Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.

Matching Summary

As a Customer Systems Administrator, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations.

Salary

$136,900—$185,300 USD

Skills & Requirements

Must-have

  • Customer lifecycle platform administration
  • AI-powered tooling and automations
  • Incident resolution and stakeholder communication
  • Platform improvements for reliability and scale
  • Automation tooling and scripting infrastructure
  • Documentation standards (SOPs, runbooks)

Nice-to-have

  • Cross-functional collaboration
  • Shaping tooling scalability
  • Operational friction reduction

Key Requirements

  • 4+ years of experience administering enterprise support or customer platforms
  • Proficiency with AI tools and scripting languages (Python, Bash, JavaScript)
  • Experience managing multi-platform environments
  • Experience governing platform access (provisioning, RBAC, security)
  • Track record of shipping platform changes through structured processes
  • Operational maturity with incident response experience
  • Ability to produce clear, structured documentation

Work Rights

Not specified

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