Basic networking knowledge including ip addressing
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Hays Electrical Services is looking for a Tier 2 IT Support Technician to provide on-site technical support at their Wichita Falls branch. The role involves handling Tier 1 and Tier 2 support for end-users, troubleshooting various IT issues, and coordinating with centralized IT teams.
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Job Summary
This role serves as the primary on-site IT presence for the Wichita Falls branch office while collaborating with the centralized IT team at headquarters.
The technician will handle both Tier 1 frontline support and Tier 2 escalation-level troubleshooting for Windows workstations, printers, and mobile devices.
Responsibilities include performing basic network troubleshooting, maintaining local IT equipment inventory, and supporting office expansions and technology upgrades.
Matching Summary
Match Score: 75
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Hays Electrical Services is looking for a Tier 2 IT Support Technician to provide on-site technical support at their Wichita Falls branch. The role involves handling Tier 1 and Tier 2 support for end-users, troubleshooting various IT issues, and coordinating with centralized IT teams.
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Skills & Requirements
Must-have
3+ years hands-on IT support experience
Windows desktop and laptop environment support
Basic networking knowledge including IP addressing
Experience with ticketing systems
Ability to operate independently at remote site
Nice-to-have
Experience supporting branch or remote offices
Familiarity with Microsoft 365 and Entra ID
Experience with endpoint management tools
Strong customer service mindset
Team-oriented attitude
Key Requirements
3+ years of IT support experience
CompTIA A+, Network+, or equivalent certification preferred