Tech Support Admin Associate

Advocate Health

Milwaukee, Wisconsin, US
Base: $26.55 - $39.85 ph; bonus/equity: not specif...
Onsite
Bachelor's degree or equivalent experience
1 year complex it operating environment experience
24x7x365 off-hours call rotation availability
This role ensures the HIT environment functions optimally while providing comprehensive end-user support and training on new device capabilities

Job Summary

  • This role ensures the HIT environment functions optimally while providing comprehensive end-user support and training on new device capabilities.
  • Incumbents must participate in a rotating off-hours schedule to provide 24x7x365 coverage and travel to various Advocate Health locations for projects.
  • The position offers competitive compensation ranging from $26.55 to $39.85 per hour along with a comprehensive suite of benefits including health, retirement, and paid time off.

Matching Summary

This role ensures the HIT environment functions optimally while providing comprehensive end-user support and training on new device capabilities.

Salary

Base: $26.55 - $39.85 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, retirement match, and PTO

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 1 year complex IT operating environment experience
  • 24x7x365 off-hours call rotation availability
  • Ability to lift up to 35 pounds
  • Onsite work in office and clinical environments

Nice-to-have

  • Preferred background in Healthcare or Customer Service
  • Experience with thin-clients and VDI technologies
  • Strong interpersonal and positive attitude skills

Key Requirements

  • Bachelor's degree in Computer Science, Information System, Engineering, or related field
  • 1 year of experience in a complex IT operating environment
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

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