Lead Veterinary Customer Service Representative

Mellina Animal Hospital

Wakefield, RI, United States
$22-$25ph
On-site
Exceptional client service
Veterinary terminology knowledge
Veterinary software competency
Mellina Animal Hospital is seeking a Lead Veterinary Customer Service Representative to oversee the reception team and ensure exceptional service for clients and their pets. The role requires strong leadership, excellent communication skills, and a background in veterinary customer service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Oversee client billing, payment processing, estimates, and invoice accuracy, while troubleshooting scheduling conflicts.
  • Offer competitive pay, health benefits, paid time off, and opportunities for professional growth and continuing education.

Matching Summary

Match Score: 85

Mellina Animal Hospital is seeking a Lead Veterinary Customer Service Representative to oversee the reception team and ensure exceptional service for clients and their pets. The role requires strong leadership, excellent communication skills, and a background in veterinary customer service.

Salary

$22-$25/hr

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary terminology knowledge
  • Veterinary software competency
  • Handle escalated client concerns

Nice-to-have

  • Supportive team culture
  • Professional growth opportunities
  • Compassionate and patient demeanor

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Strong multitasking abilities
  • Excellent verbal and written communication skills
  • Competency with veterinary software systems

Work Rights

Not specified

Tailored Resume

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