Centralized Operations Reservations (core) Agent

Four Seasons Hotels Ltd

Toronto, Ontario, Canada
Base: $24.64 - $28.75 cad; bonus/equity: not speci...
Excellent communication skills
Strong computer literacy
Ability to work all shifts
The Core Agent serves as the voice of the hotel, ensuring all communication channels operate flawlessly while selling rooms and coordinating reservations

Job Summary

  • The Core Agent serves as the voice of the hotel, ensuring all communication channels operate flawlessly while selling rooms and coordinating reservations.
  • Candidates must possess strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment.
  • The role offers competitive pay starting at $24.64 CAD, along with comprehensive benefits including employee travel programs and educational assistance.

Matching Summary

The Core Agent serves as the voice of the hotel, ensuring all communication channels operate flawlessly while selling rooms and coordinating reservations.

Salary

Base: $24.64 - $28.75 CAD; Bonus/Equity: Not specified; Benefits: Paid time off, employee travel program, meal plans, flex benefit plan

Skills & Requirements

Must-have

  • Excellent communication skills
  • Strong computer literacy
  • Ability to work all shifts
  • Smart Serve Certification required
  • Fluency in English reading writing

Nice-to-have

  • Outgoing personality with can-do approach
  • Previous hotel operations experience
  • Knowledge of OPERA PMS system
  • Additional language skills for growth
  • Post-secondary education in hospitality

Key Requirements

  • Smart Serve Certification
  • Legal work authorization in Canada
  • Open availability for weekends and overnights
  • 1-2 years previous telecommunication or customer service experience preferred

Work Rights

Must have legal work authorization in Canada

Tailored Resume

Cover Letter