A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights
Job Summary
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights.
Responsibilities include resolving user-facing support cases, managing back-end hand-offs, documenting resolutions, and translating business requirements for the technical team.
The role involves creating Generative AI prompts, developing training materials, and maintaining in-depth product expertise to ensure consistent user experience and drive efficiency.
Matching Summary
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights.
Skills & Requirements
Must-have
Product subject matter expertise
User issue resolution
Generative AI prompt creation
Product roadmap knowledge
UAT testing execution
Nice-to-have
Commitment to excellence
Sense of urgency
Continuous learning
Team player
Key Requirements
1-2+ years of product support experience
2+ years of experience in supported business lines
Commitment to Excellence in customer/user support
Excellent interpersonal, communication, problem solving and organizational skills