Pact Representative I

Advocate Aurora Health

Rome, GA, United States
Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Hybrid
High school graduate education
Call center or customer service experience
Ability to work hybrid schedule
Advocate Aurora Health is seeking a part-time Pact Representative I in Rome, GA, responsible for enhancing the patient experience by managing inbound and outbound calls, scheduling appointments, and assisting with insurance verification. The role offers a hybrid work model after an initial training period in the office and requires strong customer service skills

Job Summary

  • This role serves as a critical link between the PACT system and practice sites to ensure a seamless patient experience.
  • The position involves handling inbound and outbound calls for scheduling, insurance verification, and emergency triage routing.
  • Employees will start with an initial 3-6 month office period before transitioning to a remote work arrangement.

Matching Summary

Match Score: 75

Advocate Aurora Health is seeking a part-time Pact Representative I in Rome, GA, responsible for enhancing the patient experience by managing inbound and outbound calls, scheduling appointments, and assisting with insurance verification. The role offers a hybrid work model after an initial training period in the office and requires strong customer service skills.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school graduate education
  • Call center or customer service experience
  • Ability to work hybrid schedule
  • Strong verbal communication skills
  • Basic computer and software knowledge

Nice-to-have

  • Knowledge of medical terminology
  • Experience with multiple-line telephone systems
  • Ability to work in fast-paced environment
  • Understanding of payer requirements
  • Problem-solving and multitasking skills

Key Requirements

  • High School Graduate required
  • 0-1 year experience in call center or healthcare
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter