Patient Access Representative Universal Support Specialist Virtual

Corewell Health

Kentwood, Michigan, US
Fully remote
Patient access services
Customer service
Inbound and outbound calls
Corewell Health is seeking a Patient Access Representative Universal Support Specialist for a remote position, where the individual will assist patients and healthcare providers with accessing services and resolving issues through various communication channels. The role emphasizes delivering exceptional customer service and adhering to established guidelines

Job Summary

  • Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions.
  • Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc.
  • Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Matching Summary

Match Score: 85

Corewell Health is seeking a Patient Access Representative Universal Support Specialist for a remote position, where the individual will assist patients and healthcare providers with accessing services and resolving issues through various communication channels. The role emphasizes delivering exceptional customer service and adhering to established guidelines.

Skills & Requirements

Must-have

  • patient access services
  • customer service
  • inbound and outbound calls
  • online chat and email support

Nice-to-have

  • process improvement suggestions
  • exceptional patient experience

Key Requirements

  • High School Diploma or equivalent
  • 2 years of relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter