It Operations Shift Lead

Fixify

Remote
Fully remote
Operational ownership
Live incident management
Team leadership
Fixify is seeking an IT Operations Shift Lead for a remote position, responsible for managing shift operations and ensuring high-quality IT support. The ideal candidate will have extensive experience in IT support, strong leadership skills, and the ability to handle high-pressure situations

Job Summary

  • As Shift Lead, you'll own the operational environment, ensuring analysts have what they need and every customer issue gets the attention it deserves.
  • You will stay close to live incidents and escalations while making sure the whole shift runs smoothly, noticing patterns, and closing the loop on handovers.
  • The role offers real operational ownership, places you at the intersection of customer experience and service quality, and provides visibility into IT operations at a fast-moving AI company.

Matching Summary

Match Score: 85

Fixify is seeking an IT Operations Shift Lead for a remote position, responsible for managing shift operations and ensuring high-quality IT support. The ideal candidate will have extensive experience in IT support, strong leadership skills, and the ability to handle high-pressure situations.

Skills & Requirements

Must-have

  • operational ownership
  • live incident management
  • team leadership
  • shift handover quality
  • customer issue attention

Nice-to-have

  • AI-native platform
  • human touch in IT
  • fast-moving environment
  • ambiguous situations

Key Requirements

  • 4+ years IT support/operations experience
  • Senior analyst or lead experience
  • IT support operations knowledge
  • Incident management processes
  • Help desk/ticketing systems
  • Clear, structured communication under pressure

Work Rights

Not specified

Tailored Resume

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