Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Fulfill support requests from end users
Respond to and complete it service tickets
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a comprehensive benefits package.
This position functions as a tier-2 support resource for campus staff and IT peers, executes IT hardware inventory, and performs other duties as assigned.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Support and maintain technology equipment
Fulfill support requests from end users
Respond to and complete IT service tickets
Perform installs, configurations, and updates
Transport and deploy IT hardware
Nice-to-have
Strong customer service skills
Strong communication skills
Create and maintain collegial relationships
Key Requirements
Bachelor's degree or technical training in computer science or related field
2+ years of computer support experience
5+ years of computer support experience
Supporting Windows and Mac computers
Experience with Endpoint management software
Work Rights
Must have proof of legal authority to work in the United States