Banking Anti-Fraud Compliance Customer Advisor (Contact Centre)

D L RESOURCES PTE LTD

Singapore, Singapore
Staggered shift work including weekends
Pass role-play and technical assessment
95% attendance in training program
The role involves investigating flagged transactions and responding to fraud escalation requests within a banking contact centre

Job Summary

  • The role involves investigating flagged transactions and responding to fraud escalation requests within a banking contact centre.
  • Candidates must complete a rigorous 1-2 month training programme with a minimum 95% attendance requirement to pass.
  • The position requires working staggered shifts covering weekends and public holidays to support 24x7 operations.

Matching Summary

Match Score: 75

The role involves investigating flagged transactions and responding to fraud escalation requests within a banking contact centre.

Skills & Requirements

Must-have

  • Staggered shift work including weekends
  • Pass role-play and technical assessment
  • 95% attendance in training program
  • Investigate suspicious transactions
  • Handle fraud scam reports

Nice-to-have

  • Positive CAN-DO attitude
  • Pleasant voice and communication skills
  • Good analytical skills with numbers
  • Resourceful and proactive mindset
  • Team player in fast-paced environment

Key Requirements

  • Degree or Diploma in any discipline
  • Proficiency in MS Office applications
  • Good command of written and spoken English

Work Rights

Not specified

Tailored Resume

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