High attention to detail and documentation accuracy
Corrohealth is seeking a Communication Center Representative for a hybrid role based in Plano, Texas. The position involves providing empathetic customer support primarily in healthcare-related inquiries, focusing on prior authorization requests and case management, with an emphasis on attention to detail and compliance
Job Summary
The role serves as the primary point of contact for providers and facilities regarding WISeR workflows and prior authorization requests.
Employees must adhere to strict HIPAA and data privacy requirements while handling sensitive patient information and ensuring compliance.
The company offers a competitive hourly salary, medical/dental/vision insurance, 401k matching, and tuition reimbursement.
Matching Summary
Match Score: 85
Corrohealth is seeking a Communication Center Representative for a hybrid role based in Plano, Texas. The position involves providing empathetic customer support primarily in healthcare-related inquiries, focusing on prior authorization requests and case management, with an emphasis on attention to detail and compliance.
Salary
Competitive hourly salary; Not specified; Medical/Dental/Vision Insurance; 401k matching up to 2%; PTO: 80 hours annually; 9 paid holidays; Tuition reimbursement
Skills & Requirements
Must-have
1-3 years customer service experience
Strong verbal and written communication skills
High attention to detail and documentation accuracy
Comfort working with portals and Microsoft Office
Ability to manage multiple tasks in fast-paced environment
Nice-to-have
Experience with prior authorization workflows
Familiarity with Medicare Part A / Part B concepts
Exceptional customer service and empathy
Problem-solving and critical thinking skills
Knowledge of HIPAA and handling PHI
Key Requirements
High school diploma or equivalent required
Associate's or Bachelor's degree preferred
Hybrid work schedule requiring onsite presence Mon/Wed/Fri