Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track survey scores using the FreshDesk Omni Program.
  • The company offers competitive pay, medical/dental/vision plans, and a 401(k) retirement plan.

Matching Summary

The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills required
  • Attention to detail and sense of urgency
  • Follow up with customers within 48 hours

Nice-to-have

  • Warranty Claims or Collections experience preferred
  • Team player with a positive attitude
  • Experience handling Better Business Bureau reviews

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Basic computer skills required

Work Rights

Not specified

Tailored Resume

Cover Letter