Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Not specified; not specified; benefits: retirement...
Empathetic verbal communication skills
Conflict management and resolution
Proactive customer service interventions
The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication.
  • The Patient Representative functions include responding to concerns through empathetic communication and utilizing conflict management skills to resolve issues.
  • Comprehensive benefits include retirement plans, affordable health insurance starting day one, paid vacation, and eligibility for Public Service Loan Forgiveness.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication.

Salary

Not specified; Not specified; Benefits: Retirement plan options, health/dental/vision coverage, paid leave, PSLF eligibility

Skills & Requirements

Must-have

  • empathetic verbal communication skills
  • conflict management and resolution
  • proactive customer service interventions
  • interpersonal diplomacy skills
  • program planning and writing skills

Nice-to-have

  • ability to collaborate with volunteers
  • service recovery approaches
  • positive patient relations focus

Key Requirements

  • High School Graduate or Equivalent
  • 1 year full-time employment in clinical or critical care area
  • Evidence of customer service skills and training
  • Bachelor's Degree or equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter