Senior Customer Journey Expert (payments)

ING

Not specified (assumed hybrid based on industry standards).
Payments order management capabilities
Sepa products, international payments, domestic payments
Analyze and translate payment regulations
ING is seeking a Senior Customer Journey Expert in Payments & Settlement Services to enhance their Order Management capabilities. The ideal candidate should possess strong analytical skills, experience in banking and payments, and a proven track record in project management. The role offers a dynamic work environment focused on collaboration and innovation

Job Summary

  • The Customer Journey Expert (CJE) will focus on the Order Management specific functions in the payment value chain, ensuring the correct business and functional definition of requirements for Service Consumers.
  • You will work with Risk, Compliance & Legal stakeholders to make sure our products and services comply with regulations and policies, and co-manage and prioritise derived features.
  • ING offers benefits including 24-27 vacation days, a pension scheme, 13th-month salary, Individual Savings Contribution, and 8% Holiday payment.

Matching Summary

Match Score: 85

ING is seeking a Senior Customer Journey Expert in Payments & Settlement Services to enhance their Order Management capabilities. The ideal candidate should possess strong analytical skills, experience in banking and payments, and a proven track record in project management. The role offers a dynamic work environment focused on collaboration and innovation.

Skills & Requirements

Must-have

  • Payments Order Management capabilities
  • SEPA products, International Payments, Domestic Payments
  • Analyze and translate payment regulations
  • Detailed functional requirements
  • End-to-end solutions
  • Business analysis, design, implementation

Nice-to-have

  • Talent for taking it on
  • Enthusiasm for helping others
  • Always a step ahead
  • Fresh ideas to life
  • Embrace challenges
  • Naturally collaborative person
  • Listen and invest in others

Key Requirements

  • 3+ years of relevant experience
  • Experience with projects and/or programs
  • Experience with migration activities
  • Managing stakeholders
  • Experience in banking and payments
  • Master's or Bachelor's degree
  • Fluent in English (verbally and written)

Work Rights

Not specified

Tailored Resume

Cover Letter