Job Description: · Manage walk-in customers' queries / requests within stipulated time; · Ensure and unresolved issues over the counter are promptly followed up within stipulated time; · Assess and manage appeals, feedbacks and minor complaints from customers and business partners; · Provide excellent customer service experience; · Manage customer feedbacks/complaints with a good closure within the operational turnaround time. · Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre; · May be rotated amongst the different Service Centre; · Undertake projects or other responsibilities as assigned Job Requirement: · GCE‘A’/ Diploma/ Degree holder from recognized institution; · no experience required · A team player with good writing, interpersonal and communication skills. · Applicant must be comfortable to work in Frontline Environment · Meticulous and detail-oriented · Possesses good written and verbal communication skills · Proficient in MS Office applications Excel and Word · Work independently as well as in a team · Able to adapt in a fast-paced environment Interested applicants, please send in your resume in MS Words format to aliciafong@recruitexpress.com.sg Alicia Fong Yee (R1104594) Recruit Express Pte Ltd (99C4599)