Overnight Manager

PLS Financial Services

New York, NY, United States
Base: $20.50 - $22.50 usd; bonus/equity: not speci...
On-site
On-call support for csrs
Ensure regulatory compliance
Enforce company policies
Overnight Managers provide on-call support to Customer Service Representatives to ensure outstanding customer service and adherence to store procedures during overnight hours

Job Summary

  • Overnight Managers provide on-call support to Customer Service Representatives to ensure outstanding customer service and adherence to store procedures during overnight hours.
  • Responsibilities include ensuring regulatory compliance, enforcing company policies, assisting CSRs with customer issues, approving checks, and preparing reports for management.
  • Benefits for eligible employees include medical/dental/vision, 401k, vacation, and opportunities for advancement with ongoing training.

Matching Summary

Overnight Managers provide on-call support to Customer Service Representatives to ensure outstanding customer service and adherence to store procedures during overnight hours.

Salary

Base: $20.50 - $22.50 USD; Bonus/Equity: Not specified; Benefits: medical/dental/vision, 401k, vacation

Skills & Requirements

Must-have

  • On-call support for CSRs
  • Ensure regulatory compliance
  • Enforce company policies
  • Resolve customer complaints
  • Approve checks up to limits
  • Complete video camera audits

Nice-to-have

  • Develop positive relationships
  • Inspire excellence in a team
  • Professional appearance and demeanor
  • English/Spanish bilingual

Key Requirements

  • 6+ months PLS check cashing experience
  • 1+ year supervisory experience
  • Ability to work flexible hours
  • Ability to lift 15 lbs

Work Rights

Not specified

Tailored Resume

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