Customer Success Team Manager

SEEK

Kuala Lumpur, Malaysia
On-site
Team leadership and performance
Drive behavioral change and adoption
Manage customer relationships and escalations
The team manager is responsible for the day-to-day leadership and performance of the team, driving behavioral change, strategic implementation and adoption, and sustainable growth

Job Summary

  • The team manager is responsible for the day-to-day leadership and performance of the team, driving behavioral change, strategic implementation and adoption, and sustainable growth.
  • You will serve as a bridge between frontline operations and leadership, ensuring your team uncovers client recruitment challenges and delivers tailored engagement solutions that meet business needs.
  • Your success is measured by your ability to build a high-performance team that embodies SEEK’s culture and principles while hitting key operational targets.

Matching Summary

The team manager is responsible for the day-to-day leadership and performance of the team, driving behavioral change, strategic implementation and adoption, and sustainable growth.

Skills & Requirements

Must-have

  • Team leadership and performance
  • Drive behavioral change and adoption
  • Manage customer relationships and escalations
  • Understand recruitment processes
  • Data analysis for customer engagement

Nice-to-have

  • Passion for purpose and community
  • Collaborative team player
  • Focus on long-term growth
  • Deliver with excellence

Key Requirements

  • Proven people management skills
  • Experience managing B2B customers face-to-face
  • Strong analytical skills
  • Effective communication and influencing skills
  • Understanding of HR technologies
  • Ability to drive results and hit targets

Work Rights

Not specified

Tailored Resume

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