Not specified (assumed to be hybrid based on role requirements).
Thai language proficiency required
Credit and collections experience
Complaint management skills
3M is seeking a Customer Issue Resolution Analyst based in the Philippines to manage end-to-end customer complaints and credit/collections processes. The role requires strong analytical skills, effective communication, and the ability to collaborate with cross-functional teams to enhance customer experience and resolve issues efficiently
Job Summary
The position involves end-to-end Customer Issue Resolution activities including managing complaints and credit collection processes.
The successful candidate will coordinate with cross-functional teams to investigate issues, determine root causes, and communicate resolutions to customers.
This role requires a comprehensive understanding of business processes to turn data into actionable information while adhering to 3M's ethical standards.
Matching Summary
Match Score: 75
3M is seeking a Customer Issue Resolution Analyst based in the Philippines to manage end-to-end customer complaints and credit/collections processes. The role requires strong analytical skills, effective communication, and the ability to collaborate with cross-functional teams to enhance customer experience and resolve issues efficiently.
Skills & Requirements
Must-have
Thai language proficiency required
Credit and collections experience
Complaint management skills
Cross-functional coordination
Root cause analysis
Nice-to-have
Sales Force experience
Process improvement participation
Training new employees
Negotiating payment arrangements
High level of service delivery
Key Requirements
Bachelor degree required
2 years in Customer Issue Resolution or Credit/Collection role