Conduent Business Services is seeking a Credit & Collections Services Associate IV in Jamaica. The role involves managing delinquent accounts, responding to customer inquiries, and leading a team while fostering a workplace culture that values individuality
Job Summary
The role involves monitoring all stages of delinquent accounts and implementing collection procedures to resolve billing issues.
Associates are expected to act as team leads by monitoring calls, auditing accounts, and developing the skills of lower-level employees.
Conduent offers a culture where individuality is noticed and valued while delivering mission-critical services to Fortune 100 companies and governments.
Matching Summary
Match Score: 85
Conduent Business Services is seeking a Credit & Collections Services Associate IV in Jamaica. The role involves managing delinquent accounts, responding to customer inquiries, and leading a team while fostering a workplace culture that values individuality.
Skills & Requirements
Must-have
Monitor delinquent account stages
Implement collection procedures
Process customer payments
Respond to billing inquiries
Maintain database records
Generate formatted reports
Typing speed 20WPM
Nice-to-have
Team leadership experience
Auditing account skills
Developing employee skills
Making bad debt recommendations
Key Requirements
Typing speed of at least 20 WPM
Experience with database entry and updates
Ability to review and recommend bad debt write-offs