Manager, Complaints

alcon.mx

Mexico City, Mexico
Hybrid
Regional complaint handling leadership
Pharmacovigilance and technovigilance expertise
Quality management system compliance
Alcon is seeking a Complaints Manager in Mexico City to lead regional complaint handling and compliance activities in the Quality Assurance team. The ideal candidate should have extensive experience in pharmacovigilance, complaint handling, and quality management within the medical device or pharmaceutical sectors, along with strong leadership and analytical skills

Job Summary

  • As a Complaints Manager at Alcon, you will lead and oversee pharmacovigilance and technovigilance activities across LACAR countries, ensuring compliance with global procedures and regulations.
  • The role offers an opportunity to join a growing, early-stage organization within a stable global company, providing a friendly and diverse working environment with career development plans.
  • Alcon fosters an inclusive culture and provides attractive benefits, flexible hours, and remote work possibilities while encouraging continuous improvement and training.

Matching Summary

Match Score: 85

Alcon is seeking a Complaints Manager in Mexico City to lead regional complaint handling and compliance activities in the Quality Assurance team. The ideal candidate should have extensive experience in pharmacovigilance, complaint handling, and quality management within the medical device or pharmaceutical sectors, along with strong leadership and analytical skills.

Skills & Requirements

Must-have

  • Regional complaint handling leadership
  • Pharmacovigilance and technovigilance expertise
  • Quality Management System compliance
  • Multicountry regulatory compliance
  • Complaint investigation and reporting
  • Team leadership and resource management
  • Fluency in English and Spanish

Nice-to-have

  • Cross-functional collaboration
  • Process optimization and digitalization
  • Training program development
  • Multicultural team experience
  • Strong analytical and communication skills
  • Experience with ISO 13485
  • Portuguese language skills

Key Requirements

  • Bachelor’s degree in scientific or healthcare discipline
  • 5+ years in Quality Assurance or Pharmacovigilance
  • Experience in medical device or pharmaceutical industry
  • Demonstrated people management experience
  • Fluency in English and Spanish
  • Knowledge of ISO 13485 and PV/TV regulations

Work Rights

Not specified

Tailored Resume

Cover Letter