Workforce Management Analyst

Armstrong Group

Competitive hourly wage; benefits: medical, dental...
Not specified (assumed to be in-office given the collaborative nature of the role).
Experience with workforce management software
Knowledge of verint and avaya systems
Background managing sms and conversational ai workflow
Armstrong Group is seeking a Workforce Management Analyst to enhance the efficiency of their call center operations. The role involves real-time decision-making, data analysis, and collaboration with call center leaders, all while delivering exceptional customer experience

Job Summary

  • The role involves making real-time operational decisions to support service goals and keep teams running at their best.
  • Employees will partner closely with call center leaders to communicate clearly and deliver a positive experience to internal customers.
  • The company offers competitive hourly wages, day-one benefits including medical and dental, and free on-site gym membership.

Matching Summary

Match Score: 75

Armstrong Group is seeking a Workforce Management Analyst to enhance the efficiency of their call center operations. The role involves real-time decision-making, data analysis, and collaboration with call center leaders, all while delivering exceptional customer experience.

Salary

Competitive hourly wage; Benefits: Medical, dental, vision, 401K, paid time-off, ten additional holidays, free gym, discounted cafeteria; Not specified

Skills & Requirements

Must-have

  • Experience with workforce management software
  • Knowledge of Verint and Avaya systems
  • Background managing SMS and Conversational AI workflow
  • Ability to retrieve complex information from company applications

Nice-to-have

  • Strong communication skills in fast-paced environments
  • Eagerness to explore and learn new skills
  • Comfortable with high-volume call center settings

Key Requirements

  • Experience with workforce management software
  • Knowledge of Verint and Avaya highly desired
  • Experience managing SMS and Conversational AI workflow

Work Rights

Not specified

Tailored Resume

Cover Letter