Specialist I, Professional Services

NextGen Healthcare

**
Bachelor's degree or equivalent experience
0-2 years customer service environment
Salesforce erp system knowledge
** NextGen Healthcare is seeking a Specialist I in Professional Services to serve as a liaison between internal teams and clients, ensuring that service requests are effectively managed and resolved. The ideal candidate will have a basic understanding of the company's product solutions and experience in customer service, emphasizing communication and organizational skills. **

Job Summary

  • The Specialist I serves as a liaison between internal teams to ensure all incoming service requests are handled appropriately.
  • This role involves monitoring and triaging client requests across multiple domains including behavioral health, interoperability, and telehealth.
  • The position requires creating statements of work and updating standard process documentation to support the Sales Support team.

Matching Summary

Match Score: 75

** NextGen Healthcare is seeking a Specialist I in Professional Services to serve as a liaison between internal teams and clients, ensuring that service requests are effectively managed and resolved. The ideal candidate will have a basic understanding of the company's product solutions and experience in customer service, emphasizing communication and organizational skills. **

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 0-2 years customer service environment
  • Salesforce ERP system knowledge
  • Microsoft Office Suite intermediate skills
  • NextGen product solutions understanding

Nice-to-have

  • Strong organizational and prioritization skills
  • Effective collaboration in team environments
  • Ability to facilitate internal client discovery calls
  • Experience with Voice of the Client feedback analysis

Key Requirements

  • Bachelor's degree required
  • 0-2 years customer service experience
  • Intermediate Microsoft Office proficiency

Work Rights

Not specified

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