Routing switching wireless sdi distribution core access layers
Remote incident diagnosis and root cause analysis
NTT DATA is seeking a Technical Specialist for remote technical support in networking. The role involves diagnosing and resolving technical incidents, maintaining service delivery, and collaborating with clients and stakeholders
Job Summary
This seasoned engineering role is responsible for providing professional remote technical support to clients by identifying and resolving technical incidents.
The position requires maintaining secure, accurate, and current configuration on configuration items while ensuring zero missed service level agreement conditions.
Candidates must possess seasoned experience in networking technologies including routing, switching, wireless, and SDI distribution across core and access layers.
Matching Summary
Match Score: 85
NTT DATA is seeking a Technical Specialist for remote technical support in networking. The role involves diagnosing and resolving technical incidents, maintaining service delivery, and collaborating with clients and stakeholders.
Skills & Requirements
Must-have
Cisco Juniper Aruba RiverBed vendor technologies
Routing switching wireless SDI distribution core access layers
Remote incident diagnosis and root cause analysis
Configuration management of configuration items CIs
Knowledge article creation and maintenance
Nice-to-have
Customer service orientated proactive thinker
Highly driven self-organized problem solver
Excellent spoken and written communication skills
Team player ability to work with stakeholders
Continuous feedback to clients and affected parties
Key Requirements
Bachelor's degree in Information Technology or Computing
Professional certification in Cisco Juniper Aruba F5 CCNP JNCIS ACMP
Cisco Dev Net certification
Seasoned experience in technical support and troubleshooting
Experience providing remote support in networking technologies