Not specified; not specified; benefits include med...
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Salesforce service cloud expertise
Sap cpi and edi integration skills
Genesys cloud cx architecture experience
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Smith & Nephew is seeking a highly skilled Solution Architect for Customer Care in Pune, India, to lead the design and implementation of integrated solutions that enhance customer service and order management. The role requires expertise in Salesforce CRM, SAP, and API-based integrations, focusing on improving customer experiences through technology.
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Job Summary
This role leads the design of scalable solutions to enhance customer service and order management across global contact centers.
The position requires deep expertise in integrating Salesforce CRM with SAP systems using middleware platforms like SAP CPI and ESKER.
Smith & Nephew offers a hybrid work model, flexible time off, and comprehensive benefits including parental insurance and meal allowances.
Matching Summary
Match Score: 75
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Smith & Nephew is seeking a highly skilled Solution Architect for Customer Care in Pune, India, to lead the design and implementation of integrated solutions that enhance customer service and order management. The role requires expertise in Salesforce CRM, SAP, and API-based integrations, focusing on improving customer experiences through technology.
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Salary
Not specified; Not specified; Benefits include medical coverage, educational assistance, and free cab transport
Skills & Requirements
Must-have
Salesforce Service Cloud expertise
SAP CPI and EDI integration skills
Genesys Cloud CX architecture experience
Einstein AI implementation knowledge
Global contact center leadership
Nice-to-have
MuleSoft Anypoint Platform mastery
Strategic stakeholder influence
TOGAF enterprise architecture certification
AWS or Azure cloud platform experience
Empathetic team mentoring style
Key Requirements
10+ years IT experience with 5+ years leading teams
Bachelor's or Master's degree in Computer Science
Salesforce Certified Service Cloud Consultant preferred