Assoc. Manager, Help Desk

Amadeus

Hybrid
Team leadership and management
Operational efficiency monitoring
Incident management and resolution
Supervise and manage direct reports, develop the team, and motivate for high engagement, leading by example

Job Summary

  • Supervise and manage direct reports, develop the team, and motivate for high engagement, leading by example.
  • Monitor operational efficiency, ensure quality of individual delivery, and reinforce proper ticket handling procedures.
  • Maintain in-depth product knowledge, advocate for product defects/enhancements, and orchestrate recovery efforts for major incidents.

Matching Summary

Supervise and manage direct reports, develop the team, and motivate for high engagement, leading by example.

Skills & Requirements

Must-have

  • Team leadership and management
  • Operational efficiency monitoring
  • Incident management and resolution
  • Product defect and enhancement advocacy
  • Customer support and service delivery

Nice-to-have

  • Hospitality industry knowledge
  • ITIL practices understanding
  • Proactive improvement suggestions
  • Positive and collaborative attitude

Key Requirements

  • 5+ years in Technical Support/IT Support
  • Tertiary qualifications or equivalent
  • Prior people management experience is a plus
  • High degree of technical aptitude

Work Rights

Not specified

Tailored Resume

Cover Letter