Senior Director, Cloud Success

Salesforce

Mexico City, Mexico
Not specified; not specified; not specified
15+ years technical support experience
8+ years management experience
Manage team of 15+ individual contributors
This role leads a diverse team of 15-20 professionals to drive customer outcomes across the entire Service Cloud lifecycle in Latin America

Job Summary

  • This role leads a diverse team of 15-20 professionals to drive customer outcomes across the entire Service Cloud lifecycle in Latin America.
  • The successful candidate will define and provide exceptional technical support and customer success services while managing key metrics like CSAT and SLO attainment.
  • Salesforce offers a culture where ambition meets action, providing resources to find balance and leveraging AI agents to accelerate impact.

Matching Summary

This role leads a diverse team of 15-20 professionals to drive customer outcomes across the entire Service Cloud lifecycle in Latin America.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 15+ years technical support experience
  • 8+ years management experience
  • Manage team of 15+ individual contributors
  • Fluency in Spanish and English required
  • Service Cloud platform expertise
  • Enterprise customer success leadership

Nice-to-have

  • Portuguese language proficiency
  • LATAM market experience preferred
  • Experience with AI and Agentforce
  • Strong analytical decision-making skills
  • C-level stakeholder relationship building

Key Requirements

  • BA/BS Degree or equivalent experience
  • Based in Mexico City with travel willingness
  • Matrixed global organization experience

Work Rights

Not specified

Tailored Resume

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